About the Company

Would you like to work for a small business, for an energetic female founder, inspiring adult students from all over the world to achieve their English learning goals?

We are looking for team members who are passionate about education, especially empowering adult English language learners with fluency & confidence through our online course.

Because we are an online company, we offer a great deal of flexibility with part-time, location-independent positions. Check our openings we are currently hiring for below and apply today!

Part-Time ESL Operations Assistant

Part-Time ESL Operations Assistant (click to view description)

SEEKING Part-Time ESL Operations Assistant

I’m looking for my right-hand assistant who can provide Daily Operations Support!

You would provide ongoing, consistent, quality support to make sure daily tasks are taken care of in the business, indirectly and directly supporting our students. You will be able to keep the time-sensitive day-to-day student services operations running and ensure all students receive the same quality interaction.

This position’s key responsibilities are

(1) to resolve questions related to our products & services via email

(2) to resolve questions or problems related to student membership accounts via email

(3) to issue refunds and handle payment disputes

(4) to moderate & monitor our forum for ESL students

(5) to check in with our volunteers and contractors about their tasks

(6) to communicate important feedback to me (Gabby)

(7) to be a substitute or back-up for ESL Office Hours, a weekly live online video call for our students to support them throughout the course

(8) social media scheduling and comment moderation

(9) helping to organize and update content as needed

About You:

You are able to learn new skills quickly, prioritize tasks according to importance and urgency, and “execution” is your middle name.

You love following recipes, or processes / instructions, and getting stuff done. If you’re not sure what an ingredient is, you don’t give up on the recipe — you google it, and even if you can’t find the ingredient at your local grocery store, you do your best to make it delicious.

OK — that was just an example — you don’t actually have to cook anything!

Back to the description…

You can process large volumes of inbound customer service requests—including praise, sales questions, payment questions & disputes—seamlessly, quickly, in simple English and with professionalism & personality.

You’re really good at quickly reading emails that are often not written clearly, deciphering what that person needs, and selecting an appropriate response.

You also are not afraid of suggesting that the person invests in a paid product or course if it will help them reach their goals.

You are able to stay firm but polite and unaffected when people may communicate in a less than positive or appropriate way.

You enjoy jumping into forums or social media groups, engaging, contributing, leading discussions and setting an example so that the members can gain confidence to interact more.

You love checklists, organization, and making sure that stuff gets done.

You also know how to stay efficient, batch tasks when possible, keep your eye on business goals, not get distracted, and manage your time well. You are extremely communicative, but also know how to work independently.

You’re also driven by excellence, but know that done is better than perfect.  You are insanely organized and addicted to getting things done.

When you don’t understand something, you try to figure it out on your own first because you’re savvy & resourceful. If you’re still uncertain, you request help without second guessing yourself or thinking you’re bothering me.

After initial training, you will not need me to tell you what to do.

You are also adaptable to changes, and you know that working in a fast-paced, online small business requires change to improve and better serve customers.

And, you know your role includes being an excellent communicator, so you are comfortable with a daily check-in and helping me by keeping your ear to the ground and reporting on what you’re hearing, no matter how small or insignificant it may seem.

You communicate clearly, honestly and confidently. If you disagree with something, or you’re not sure about something,  you communicate that without hesitation.One of your superpowers is customer empathy, and you can step into a role and master the brand’s voice & vibe almost immediately.

You have a professional place to work from with a high-speed internet connection. You are reliable, stable, consistent and enjoy keeping a routine and schedule.

ABOUT THE JOB

This is a part-time, work-from-anywhere job. It is important to have a high-speed internet connection and a stable, quiet, organized place where you can work uninterrupted for several hours from a laptop or desktop computer.

The work hours are Monday through Friday, 9am to 1pm EST (New York Time). The time could be somewhat flexible if you have another job or obligation. Please mention this if it is an issue.

Compensation is $1,000 USD for the first 30 days (month), then $1,250 USD per month, with opportunities for increases after some time.

This is a role with room to grow and learn and develop marketable skills. There may be opportunities for more hours and/or focusing on specific tasks that you excel at.

EXPERIENCE REQUIRED (volunteer or paid)

Customer service experience

Experience working online and/or independently

Tech savvy

Excellent English and communication skills (verbal and written)

Work with non-native English speakers and diverse cultures

Experience in operations, project management, or administrative tasks

IDEAL EXPERIENCE (NOT REQUIRED, BUT A PLUS)

Knowledge of MemberMouse (Membership platform software), Stripe & Paypal, Help Scout (Customer Support platform), Forums and/or Facebook Groups

Bilingual or experience learning another language

Experience teaching or tutoring ESL, especially online

 

HERE’S HOW TO APPLY:

Hiring immediately, so complete the application now if you’re interested in the role.

CLICK HERE FOR THE APPLICATION: https://goo.gl/forms/1jDihaPqM4bb8Ka03

Thanks for your interest!

English teacher position

Part-Time Online English as a Second Language Teacher (click here to view details)

HIRING IMMEDIATELY FOR PART-TIME English Language Learning Coach

***Work 100% online with an innovative, energetic small business owner to coach students through our online course.***

I’m looking for a motivated ESL Coach who can provide ongoing, consistent, quality student support. You will be able to keep the time-sensitive student services operations running and ensure all students receive the same quality interaction.

This position’s key roles are:
(1) to provide encouragement, corrective feedback, and leadership in our course community with text and video-based comments and posts (2) to host group live online practice meeting hours.

About You:

You are an ESL teacher who sees him/herself as more of a coach than a lecturer. You have life experience and can relate to professional adult learners. You can put yourself in their shoes and understand what motivates them to learn.

As a teacher, you have a good eye and ear for spotting errors, excellent emotional intelligence to spot learners who need a bit of extra confidence, and have a passion for helping people from all over the world.

You’re an amazing listener and have a demonstrated ability to give encouragement and motivation. Also, you have the ability to quickly spot errors in English writing and speaking and to explain corrections in a clear and encouraging way. You are a good facilitator and leader of discussions for intermediate – advanced adult ESL learners.

You also know how to stay extremely productive and efficient, batch tasks when possible, keep your eye on business goals, not get distracted, and manage your time well. You are extremely communicative, but also know how to work independently. You can take initiative to think of ways to improve your performance and even how to serve our students better.

You’re also driven by excellence, but know that done is better than perfect. You’re excellent at seeing a task through to completion before moving onto something else. When you have several unrelated projects and tasks, you have a simple way of prioritizing them and powering through. When you don’t understand something, you try to figure it out on your own first because you’re savvy & resourceful. If you’re still uncertain, you request help without second guessing yourself or thinking you’re bothering me.

And, you know your role includes being an excellent communicator, so you are comfortable with a daily check-in and helping me by keeping your ear to the ground and reporting on what you’re hearing, no matter how small or insignificant it may seem. You communicate clearly and confidently. If you disagree with something, or you’re not sure about something, you communicate that without hesitation. One of your superpowers is customer empathy, and you can step into a role and master the brand’s voice & vibe almost immediately.

You don’t mind getting on an online call for quick communication with me. When you’re working or in a meeting with me, you’re able to give 100% of your attention to the task at hand and not distracted by other people, tasks, or social media at the same time.

You have a professional-looking (ie. white-wall background), quiet place to work from with a high-speed internet connection. You are reliable, consistent and enjoy keeping a routine and schedule.

ABOUT THE JOB

Written feedback

Give students thorough and equal attention in our course members forum where they post their assignments, questions, and other fun things. Not only engage in corrective feedback and conversations, also start engaging conversations to encourage students to get involved and respond.

As part of the community forum, our students post recorded video assignments of themselves speaking. The same is expected of our forum teacher — to post a model answer to assignments, and to post mini-tutorial videos for students who could benefit from pronunciation help.

Leading live online group lessons

Lead English practice coaching sessions based on our online course. Lead a conversational lesson, giving each participant the space to speak, ask questions, and engage with each other as well as with you, the teacher. Finally, give corrective feedback and coaching.

Logistics

This is a work-from-anywhere, location-independent job.

This is a one-day-a-week, 6 hour job to start with. Work hours are currently Wednesdays 9am EST (New York Time) to 3pm, but we may soon have other days/times needed, so please apply and let us know your availability.

Compensation is based on experience.

Payment is made via PayPal after you submit an invoice on the last day of the month.

EXPERIENCE REQUIRED

Experience coaching, teaching or tutoring English to adults (ESL) online

Excellent English and communication skills (verbal and written)

Experience encouraging and motivating adult learners

A positive attitude and passionate to help intermediate, international adults learn English

TECH SKILLS

Ideally you know how to use most of these, but it is part of training to learn.

Calendly

Zoom online meetings

Use of online forums

Video recording with your cell phone & posting online

HERE’S HOW TO APPLY:

Hiring immediately, so complete the application now if you’re interested in the role.

CLICK HERE FOR THE APPLICATION: https://goo.gl/forms/WLx7waCVS1ZhGtzF3

Thanks for your interest!